House Policies appear in italics.
Casa Zimbabwe cannot function well if its members never express their feelings to each other. While it may be intimidating or scary to confront anybody, you'll find that most people are actually quite reasonable. It is important to speak up when you feel that somebody is doing something wrong. When nobody challenges obnoxious behavior, that behavior will eventually become acceptable.
If it is too difficult to talk directly to the person that's bothering you, have the House Manager or other member talk to the person for you. If your concerned about somebody's job performance, try talking to their respective manager or the Commissar. You always have options, and by default, your anonymity will be respected.
While cooperation is the best way to solve such problems, it is not always possible. People can become defensive, rude or just downright nasty when they're confronted. At other times, people will do things that are completely unacceptable. The grievance procedure exists when attempts at cooperation are unsuccessful or impossible.
All steps in the Grievance Procedure must be followed expediently and responsibly.
All steps in the Contestation Procedure must be followed expediently and responsibly.
It is important to recognize that a large house's survival absolutely depends upon a healthy, active and well-informed community. These traditions are not frivolous or silly -- they are essential to developing and sustaining such a community.
Unless otherwise explicitly stated, all positions listed in the Job Descriptions...